To ensure that you are successful with the Executive Strategy Manager we offer unlimited technical support throughout the life of your license agreement. Palladium also offers expert facilitation and methodology support through our advisory and consulting services, managed by the co-creators of the BSC and leaders in strategy execution, Drs. Kaplan and Norton.

Technical Support

Our goal is to make the ESM as easy to use for business managers as possible. At the beginning of your license period you will receive a kick-off training session and training materials for each major section of the application. Beyond taking advantage of our unlimited technical support through your own dedicated Palladium account manager, we encourage you to participate in our regularly held webinar training sessions on the ESM. These webinars cover a variety of topics, from a basic introduction and overview to advanced charting and meeting management functionality. We also offer built in how-to coaching movies on every page within Meeting View for instant support.

Advisory Communities

ESM software can be purchased as part of an Advisory Community. The community provides a forum for learning about the strategy execution methodology and creates a structured environment as you navigate the ESM application. Through a community, users can call an expert to ask methodology questions about strategy execution, including how it pertains to the ESM. This working group approach is excellent for best practice sharing across organizations that are at a similar stage in the strategy management journey.

Professional Services

One of the benefits to working with Palladium is that your organization is accessing over 15 years worth of expertise on the Balanced Scorecard and strategy execution. Our professionals have years of experience implementing thousands of scorecards for hundreds of organizations. In essence, we have "seen it all", and can apply this knowledge directly to your organization.

It is very common for all of our clients to receive some level of coaching, meeting facilitation, or onsite support throughout the scorecarding process. Our goal in helping organizations is to build the internal capabilities to manage and execute strategy. We know how to expedite this knowledge transfer so that organizations quickly realize the benefits of managing strategy with the ESM.